Guides
How to manage your online shop orders from start to finish
A clear walkthrough of the ZayWalMal Orders page: statuses, paid and unpaid, pickup and delivery, filters, searching and exporting your orders to CSV.
October 3, 2026 · 3 min read
Orders are where your shop turns into money. If you track them well, customers get what they paid for and you always know what is waiting. This guide walks through the Orders page step by step.
What you see on the Orders page
Every order has a number like #ORD-00012, a date, the customer, the total, and three things to keep track of:
- Status: where the order is in your process
- Payment: Paid or Unpaid
- Type: Pickup or Delivery
At the top right, a Waiting counter shows how many orders are still Preparing or Ready, so you can see at a glance how much work is open.
The four statuses
| Status | What it means |
|---|---|
| Preparing | You have the order and are getting it ready |
| Ready | It is packed. Waiting for pickup or for the courier |
| Completed | The customer has received it |
| Cancelled | The order will not go ahead |
A simple habit: move an order forward the moment something changes. If you wait until the end of the day, it is easy to forget which orders are done.
Paid and unpaid
ZayWalMal does not take payment for you. Customers pay you directly, so the Paid or Unpaid mark is your record of whether you have received the money. Only mark an order Paid after you have seen the money in your own wallet or bank app. Our guide on getting paid from your online shop explains the full routine.
Pickup or delivery
Each order is marked Pickup or Delivery. You can switch it if the customer changes their mind. For delivery orders, check that the order has a phone number and an address before you send anything. The order screen warns you when a delivery order has no address.
Open an order to see the details
Click or tap an order to see:
- The items, with quantities and options such as size and colour
- The customer's name and phone number, with a Copy button
- The delivery address, if there is one
- The order total and date
Every time you change a status, payment mark or type, the app asks you to confirm. That small step stops accidental taps from changing the wrong order.
Find orders quickly
- Status tabs: All, Preparing, Ready, Completed or Cancelled
- Search: type an order number to jump straight to it
- Date filter: Today, This Week, This Month, or a custom date range
Use the filters to answer practical questions, like "What do I still need to pack today?" or "Which orders last week are still unpaid?"
Export to CSV
The CSV button downloads the orders you are currently looking at, including customer names and phone numbers. Open the file in Excel or Google Sheets to keep your own records or share them with an accountant. Because the export follows your filters, you can filter to one month first and then download.
A daily routine that takes ten minutes
- Open Orders and look at Preparing. Pack what you can.
- Message customers whose orders are Ready.
- Mark delivered or collected orders Completed.
- Filter Completed and check for any that are still Unpaid.
- Cancel orders where the customer has not replied after the time you promised them.
Completed orders feed your Sales page, so finishing them properly also keeps your numbers accurate. Read how to understand your daily sales to see how.